+7 495 647-5000 — office
+7 495 647-5003 — support service

IT Support

We provide IT support for all of your company's computer and network equipment. We'll complete all the tasks related to information and technical support: from cartridge refill to server administration.

Focus on developing your business and let the OBIT specialists take care of the serviceability of your IT infrastructure.
 

Our advantages in IT-outsourcing:

  • personnel of more than 200 certified specialists;
  • availability of not one or two specialists to be involved, but of a whole team of professionals specializing in different fields. The top-down approach allows you to reduce the time of eliminating the incident and helps to prevent incidents in the future;
  • instant response to your request. 98% of appeals are settled online;
  • remove support through encrypted channel;
  • quick field support by our dedicated experts where impossible to settle a problem remotely;
  • electronic registration and recording of all applications, detailed statistics;
  • IT cost reduction for your Company.

Corporate system
administrator
OBIT
IT support
Cost HighSalary, taxes, workplace maintenance, vacation pay, bonuses and overtime pay. Low Fixed as per Contract.
Privacy
policy
LowResponsibility under the labor relations, special technical means of control of the employee attendance. High The privacy is specified in the contract, the Customer is provided with the OBIT access control mechanism to any data.
Efficiency
LowThe employee can be sick or absent just at the moment when he is so needed. High The company motivation is based on quick settlements of problems, all the employees are interchangeable.
Competence LimitedOne employee can't know everything. Wide More than 200 certified professionals quickly resolving any problem.
Control WeakThe employee's work is hard controllable by the Manager. Strong Automatic accounting of all assigned and solved tasks for the month.
Range of IT-support services:
 

Workplace technical support (PC, printer / MFD, telephone):

  • ensuring serviceability of hardware, replacing components;
  • OS installation, setup and update;
  • antivirus protection (with or without private server);
  • network connections setting (for local network or Internet);
  • installing and setting office software for working with texts, tables, e-mail, Internet, multimedia, instant messaging required for the personnel daily activities;
  • setting IP-telephony, softphones;
  • installing and setting peripherals: printers, MFD, scanners, etc.;
  • cartridge refill, printers / MFD repair.

Corporate computer network administration:

  • network connections setting;
  • installing and setting the active networking equipment;
  • building and maintaining office WiFi networks.

Servers systems administration (Windows and UNIX):

  • installation, setting and administration of various server services (e-mail, directory service, file resources, database servers, name servers, proxy servers, firewalls);
  • providing fail safety of critical systems;
  • data backup;
  • monitoring of system / server parameters;
  • placement of servers in the OBIT data center.
Ask your questions by phone or using the feedback form.

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